We will conduct mystery shopping, independent analysis and consultation for sales department by applying prepared model.  These actions will identify th shortcomings of sales department as well as determine the customer's satisfaction level and the areas for future improvements. These areas include: 

• Meet & Greet service of sales department
• Detailed awareness of sales staff about the project /project's location; project in general; project's architecture, design and material; project's competitive advantages, how to convert disadvantages into advantages and etc./
• Sales staff's response to calls
• Behaviour of sales staff
• Interaction and communication method with potential clients
• Identifying the shortcomings of sales staff
• Discriminatory communication with potential clients
• Callback rate with potential customers
• Disguising as potential customer
• Farewell service procedure of sales department

Time to prepare:
14-21 days

Pricing & conditions:
₮3,000,000